by BIPlan Team | Feb 15, 2020 | Customer Relationships and Sales, Customer Service
Customer Service Checklist Guide According to the Customer 2020 Report, the customer experience has overtaken price and product as key brand differentiators. If you deliver poor service, even if you charge low prices you will lose customers. If you deliver better than...
by BIPlan Team | Feb 15, 2020 | Customer Relationships and Sales, Sales Process
Sales Process Checklist Guide ABOUT A clear and effective sales process shows you and your prospective clients the steps that you take with them to help them make an informed personal or business buying decision. This essential business tool then allows you to manage...
by BIPlan Team | Feb 15, 2020 | Customer Relationships and Sales, Reputation Management
Reputation Management Checklist Guide ABOUT According to data collected by Invesp, 90% of customers read online reviews before visiting a business website and 88% of customers trust these opinions almost as if they were personal recommendations. In this day and age,...
by BIPlan Team | Feb 15, 2020 | Customer Communication, Customer Relationships and Sales
Customer Communication Checklist Guide ABOUT Customer communications is how you communicate with your leads, prospects and customers across every aspect of your business. Today’s customers expect personalised, relevant communications that are available in...
by Brenda Thomson | Feb 12, 2020 | Customer Feedback, Customer Relationships and Sales
Customer Feedback Checklist Guide ABOUT Customer feedback is information provided by clients about whether they are satisfied or dissatisfied with your product or service and about general experiences they had with your company. Companies that listen to their...
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